Refund/Returns Policy

Change of Mind:

Where a refund is requested due to change of mind, a 15% restocking fee will apply. If your order is cancelled within 24 hours of placing your order, a full refund may be offered less any processing/payment fees charged at time of purchase. This includes, but is not limited to, PayPal and Stripe fees. If you have collected the unit and wish to return for a refund, a 15% restocking fee will apply and the unit must be unopened, undamaged and in its original condition. All refunds are processed at the discretion of our team. 

Incorrect size ordered:

Where the incorrect size unit has been ordered, our team will happily exchange your unit for the correct sized unit. Please note, additional charges may apply where the correct sized unit is larger than the original unit. Where the correct sized unit is smaller than the original unit, a refund may be offered less any payment/processing fees. We recommend checking/confirming unit sizing prior to purchasing. A refund/exchange will only be offered if the unit remains unopened, undamaged, and in its original condition. All refunds are processed at the discretion of our team. 

Damaged stock:

We inspect each air conditioning unit when it is delivered to our warehouse. Where we are contracted to install, our team will inspect the unit again prior to installation with any damages recorded. Where a unit is damaged prior to installation, our team will order a replacement unit and may need to reschedule installation. Where the unit is supply only a replacement unit will be ordered if the original unit arrives damaged. Where a unit is damaged after leaving our warehouse, our team is not liable to replace the unit. 

Licenses/Insurance

All of our installations are completed by the team at Suburban Splits. Each installer/electrician is fully licensed and insured according to their trade. 

Warranty/Repairs

If you have any concerns with how your air conditioner is running, we recommend that you switch terminate power to the unit immediately. This can be done via the isolator on the wall by the outdoor unit, or by the dedicated circuit/switch in your meter box (marked A/C or Air Con). Where your unit was installed by Split Store we ask that you contact our office on 9302 2364 at your earliest convenience. All Suburban Splits installs carry a 1 year installation warranty. Any servicing or repair enquiries can also be sent to luke@splitstore.com.au

Each unit will carry a manufacturers warranty with the warranty period varying between brands. Refer to individual manufacturers for their warranty terms and conditions. 

Abestos 

Our installation teams will not drill or cut asbestos ceilings or walls during the installation process. Where the presence of asbestos is not disclosed to our team prior to installation, your installation charge may be forfeit. If you are unsure, please contact our team on 9302 2364 or contact a company specialising i asbestos removal.